Infoblox FAQ

How do I log in to the UF DDI web interface?
  • You can login to UF's Infoblox Grid Manager web interface by going to: and using your Gatorlink username and password.
  • After 4 hours of idle time, your session will time out and you will need to log in again.
How do I use bookmarks?

Bookmarks are a quick way to access an object that you use readily.

  • To bookmark an object, navigate to its page and click the Bookmark icon.


  • This will add a bookmark to the "Bookmarks" tab in the Finder panel
  • You can edit or delete a bookmark at any time by clicking the appropriate icon while hovering over the bookmark in the "Bookmarks" Finder tab.

    bookmark edit

  • You can create only one bookmark for each object, up to 500 objects.
What is the recycle bin and how do I use it?

The recycle bin allows you to easily recover an object that you have mistakenly deleted. Although rarely encountered, not all deletions can be recovered. Infoblox will notify you if you run into this case.

  • Expand the "Recycle Bin" tab in the Finder by clicking the "+".
  • Please note, that you will not see a confirmation dialog before restoring an object from the Recycle Bin.
  • Place the cursor over the bookmark in your list and click the "Restore" icon.

    restore icon

  • You may delete the restore definition by clicking the delete icon. This will remove the restore definition permanently.

    delete restore

  • The "Recycle Bin" tab can only display a limited amount of objects to restore. By clicking the "Show All" a separate dialog box of all your restorable objects will be displayed allowing you to restore or delete.

    show all

  • You can use the "Empty" button or the trashcan button while in the "Show All" dialog to remove everything from your recycle bin. Note: You will not be able to restore objects after this is done.

    show all

What are Quick Filters and how do I use them?

Quick Filters allow you to reduce the amount of data displayed in a panel by some criteria that you specify.

  • To apply a quick filter in a panel that supports filters, first you will need to click "Show Filters" in the pane above the workspace.

    show filter

  • Add values to the Quick Filter by selecting them in the "Choose Filter" and "Choose Operator" fields.

    Quick filter values

  • Click "Apply" to activate the filter.

    Quick filter apply

  • To add subsequent Quick Filters, click the "+" to the left of the apply button. Please note that the multiple filter lines are added together so the filter will meet the specified criteria.

    Quick filter add

  • To delete a Quick Filter, select the filter you wish to delete from the Quick Filter list. Select the Delete icon next to the filter name.

    Quick filter delete

How do I use the global search?
  • The global search feature allows you to search the entire Infoblox database as well as filter criteria to refine your search.
  • To use the global search function, click the blue global search icon in the upper right hand corner.

    Global search

  • The first drop-down menu, to the right of "Type" and "equals", selects what type of objects to search for, such as search "All networks" or search "All zones".

    Global search all

  • Type the name of the object you are searching for in the search field at the top.
  • Click "Search".
  • You can select the desired object from the list of results or click the checkbox next to the object and edit it.

    Global search results

What is the Go to function and how do I use it?
  • You can use the Go to function to quickly locate an object, such as a network or a DNS zone.
  • With the autocomplete feature, you can type the first few characters of an object name into the "Go to" box at the top of the workspace and select the object from a list of possible matches.

    Go to filter

  • You can also enter the entire object name, and then click "Go" to locate a specific object.
What are Smart Folders and how do I use them?

Smart folders panelThe Smart Folders tab provides a listing of user-defined searches using things like DNS zones, IP networks, host names, or Extensible Attributes. You can use Smart Folders to filter and sort information, and provide customized navigation to an administrative group's resources.

  • To view Smart Folders, expand the Finder Panel on the far left-hand side of the main window.
  • Click "Smart Folders" to display the smart folders tab.
  • Alternately, click "+" to expand the existing smart folders in the panel.
  • Click on a smart folder to display it.
  • To create a smart folder, click the green "create button" in the "Smart Folders" tab

    Create smart folders

How do I add a host record?
  • Host records are a data type that create an A and PTR record for a given host name and IP address.
  • From the Data Management tab, select the IPAM or DNS tab.
  • Navigate to the subnet you wish to add the host record to.
  • From the right toolbar, click the "Add" drop-down menu or the "+" button from the top panel toolbar and then choose "Host".

    Add host record

  • Click the "Select Zone" button and choose the zone which will contain the FQDN, (for example to create "", you would select the zone "").

    Select zone

  • Once you have selected the zone, type the FQDN in the "Name" box.
  • If you already selected an IP address it will be automatically populated. If not, press the "+" button to add an IP address.

    Add address

  • Add a comment in the "Comment" field (optional).
  • Click the "Next" button at the bottom of the screen
  • If desired, add an Extensible Attribute.
  • Click "Save & Close".
  • The changes will take effect immediately.
How do I edit a host record?
  • From the Data Management tab, select the IPAM, DHCP, or DNS tab.
  • Search or navigate to the host record you wish to modify.
  • Select the checkbox next to the record and click the Edit icon located on the top panel toolbar.


  • This will display the "Host Record editor".
  • Once you are done making changes to the record, click "Save and close".
  • The changes will take effect immediately.
How do I delete a host record?
  • Navigate to the subnet or DNS zone containing the Host record you wish to delete.
  • Select the checkbox next to the host record and click the delete button in the top panel toolbar.


  • Click "Yes" when the confirmation dialog appears.
How do I add DHCP to a host record?
  • To enable DHCP for an IP address within a Host record click the "DHCP" checkbox next to the IPv4 address for which you want to enable DHCP.
  • Click in the "MAC Address" field (next to the IP address), and enter a MAC address.


  • Click "Save & Close".
  • Click the "Restart" button that appears at the top of the screen.


How do I create a new DHCP range?
  • From the Data Management tab, select the DHCP tab.
  • Select the subnet in which you wish to define the new DHCP range.
  • On the toolbar, click the drop-down menu next to the Add ("+") icon.

    DHCP range dropdown

  • Choose "Range".
  • This opens the "Add IPv4 Range Wizard".
  • With "Add Range" selected, choose next.
  • Enter the start and end IP addresses for the range.

    DHCP range wizard

  • Click "Next".
  • Set the "Served by" option to "IPv4 DHCP Failover Association" and click the "Select Association" button.
  • Click "Next".
  • The next screen displays the basic DHCP settings and their default values. You may override one of these values if you wish, click the Override button next to that setting and enter a new value.
  • Click "Save & Close".
  • Click the "restart" button.
How do I create a new DHCP fixed address?
  • From the Data Management tab, select the DHCP or IPAM tab.
  • Select the checkbox next to the address in which you wish to define the fixed address.
  • Click the drop-down menu next to the Add ("+") icon above the table in the main workspace, and choose add a "Fixed Address" -> "IPv4".

    Add fixed address

  • Click "Next".
  • Enter the desired IP address, or click "Next Available IP" to have one automatically assigned.

    Add fixed address wizard

  • Next to "Assign IP Address by" ensure that the "MAC address" button is selected, and enter the MAC address.
  • Click next.
  • Enter any optional extensible attributes.
  • "Save & Close".
  • Click the "restart button".
Why are my devices not getting DHCP addresses?

If you think you have everything defined, but still are having problems, try some of these to troubleshoot:

    • From the Data Management tab, select the DHCP or IPAM tab.
    • Find the subnet of the device in question, click the pencil (edit) icon next to subnet listing under Network Home link
    • In the pop-up window, go to Member Assignment tab on the left.
    • Make sure ( and ( are listed, if not, add them

      DHCP mamber assignment

    • Next, click on IPv4 DHCP Options tab
    • Make sure the Router IP address (gateway) and the Broadcast address are correctly listed given your network.

      DHCP options

    • Note: Certain subnets: MFD, VOIP and Lwapp - may need custom DHCP options; please, contact NSM for more information
    • If a DHCP range is defined, from the Data Management tab, select the DHCP tab.
    • Click the box next to the range, then click edit icon.
    • In the pop-up window, click Member Assignment menu tab on the left. Make sure that IPv4 DHCP Failover Association radio button is selected and ns1-ns2 are listed.

    DHCP failover associations

    • If you are still having issues after configuring DHCP, please, contact Network Systems and Monitoring
    • If at any time you made a change in this section you will need to click the "Restart" button in the upper left corner of the browser window. Please, see "When will my DDI changes take effect?" for detailed instructions.
How do I add a CNAME record?
  • From the Data Management tab, select the DNS tab.
  • Search or navigate to the the zone you wish to add the CNAME record to.
  • In the toolbar, click "Add" and then choose "Record" and then "CNAME" from the drop-down menus.

    Add CNAME

  • The "Add CNAME Record" box appears.

    CNAME record box

  • Enter a name for your CNAME in the "Alias" box.
  • Enter the canonical name of the record you wish to point to in the "Canonical Name" box
  • Enter an optional comment.
  • If desired, add an extensible attribute.
  • Click "Save and Close".
  • The changes will take effect immediately.
How do I perform a CSV import?
  • Click "CSV Import" on the Toolbar panel to bring up "Import Job Manager".

    CSV import button

  • Click the "+" button in the top panel to create a new job.

    CSV wizard

  • In the "Import Manager" box, click the "Select" button next to "File".
  • Click "Select" and choose a CSV file to upload. The file path should appear in the text box.

    CSV import manager

  • Click "Upload".
  • Return to the "Import Manager" and click the "Start" button to begin importing.
  • Once the import operation has completed, check the "Rows with Errors" counter to see if there were any errors. If so, click the "Download Errors" button to retrieve another CSV containing the error rows and error messages.
  • Once you have addressed the errors, run the CSV import again
  • Once the import is successful, click "Save and close".
  • The records will appear in the workspace immediately.
When will my DDI changes take effect?
  • Most changes take place immediately. Other changes will need to be made by clicking the "Restart services to apply the change" button at the top of the screen.
  • CSV import manager

  • CLick the "Restart" button in the pop-up window
  • CSV import manager

  • The button will usually appear after any changes are made involving DHCP.
  • If you cannot click the restart button, contact NSM to restart it for you.
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