Report a Problem or Make a Service Request
If you are experiencing a system wide problem or outage you should report the problem to CNS. For more information about problems CNS handles Click Here.
If you are having a problem with your personal system or are unsure about the cause of your problem you should contact the UF Computing HelpDesk first. For more information about miscellaneous problems Click Here.
If you wish to obtain new service, connections or configuration changes, you will need to make a request to CNS. For more information about CNS Requests Click Here.
Important! System wide problems should be reported as a problem to CNS not a Request.
If you have a VOIP service request or problem, please submit these through Telecommunications.
For more information about Telecommunications' Services Click Here.
Help with Reporting a Problem or Making a Request
When should I Report a problem to CNS?
- Building network or wallplate port outage (Wallplate customers only).
- Building connectivity issues to UF Core Network.
- Internet, Internet2 or other off campus reachability issues.
- Interruptions to CNS supported services (Dialup, VPN, UFW Wireless, WIPA, etc).
*In the event of a widespread network outage it may be advisable to call 352-392-2061. CNS has 24/7 coverage, please use d iscretion when calling after regular business hours .
These concerns should be reported to the UF Computing Helpdesk:
- Individual Account problems
- Individual Connectivity problems
- Gatorlink VPN Problems
- Gatorlink Dialup Problems
- MyUFL Administrative Applications
- Email, Mailing Lists, and News
- Computing Labs
- PC Security and Viruses
- UF Computer Requirements
- UF Software and Licences
- VISTA
- Personal Web Pages
Miscellaneous Problems and their contacts:
- If you are in a department of housing building, please contact: DHNET (352)392-2171x10191
- If you are located in any Health Science Center building or Shands, please contact: Healthnet, submit a trouble ticket at www.healthnet.ufl.edu or call (352)334-5863
CNS Service request
- Network Equipment/Cables changes
- Initiate or change Network Monitoring
- Add/Remove Network Filters and Firewalls
- Domain Name Services and changes
- Mainframe Needs
- For SMTP Server needs and changes CLICK HERE!
